Dear customers,<\/p>\n
We are currently experiencing an outage with internet and telephony in service area 3.\u00a0 Our Network Operations team is investigating this outage.\u00a0 Further updates will be released as soon as possible.<\/p>\n
Update 8:32:<\/strong> problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same<\/p>\n Update 9:20:<\/strong> internet traffic is restoring back to normal. Connections should not be affected anymore. We are still monitoring in the background.<\/p>\n Update 10:40<\/strong>: we found a problem on our optical network, we brought down the links that were on that card and there is no impact since then. We will replace the card this afternoon.<\/p>\n Please find all details below:<\/p>\n We apologize for the inconveniences.<\/p>\n\n\n
\n Start*: <\/b><\/th>\n 19-10-2022 02:30 (noticeable impact since around 7:00)<\/td>\n<\/tr>\n \n End*: <\/b><\/th>\n 19-10-2022 08:45<\/td>\n<\/tr>\n \n Duration: <\/b><\/th>\n 6 hours 15 minutes<\/td>\n<\/tr>\n \n Impacted services: <\/b><\/th>\n Internet & telephony<\/td>\n<\/tr>\n \n Affected Areas**: <\/b><\/th>\n Service area 3: 03, 011, 012, 013, 014, 015, 016, 089<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n