Dear customers,<\/p>\n
We experienced an outage with one of our core routers at the Sint-Niklaas office.\u00a0 Our Network Operations team investigated this outage.\u00a0 Further updates will be released as soon as possible.<\/p>\n
Please find all details below:<\/p>\n
| Start*: <\/b><\/th>\n | 04-07-2023 10:27<\/td>\n<\/tr>\n |
|---|---|
| End*: <\/b><\/th>\n | 04-07-2023 10:53<\/td>\n<\/tr>\n |
| Duration: <\/b><\/th>\n | 26 minutes<\/td>\n<\/tr>\n |
| Impacted services: <\/b><\/th>\n | All voice traffic (voip, cloud PBX), e-mail, My Edpnet access, datacenter<\/td>\n<\/tr>\n |
| Affected Areas**: <\/b><\/th>\n | All areas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n Update 04\/07\/2023 12:03*<\/strong>: The issue was localized and resolved after a reconfiguration of the affected device. The cause was found to be a failure at network level which it handled incorrectly.<\/p>\n Update 07\/07\/2023 9:20*<\/strong>: We experienced a new outage with our core router at 8:36 this morning. It was resolved by 9:10. We have identified the core problem and will be implementing a permanent solution next week to prevent this from happening again. We will keep you updated on the progress and share more information as it becomes available.<\/p>\n <\/p>\n We apologize for the inconveniences.<\/p>\n |