Outage: Internet service : East and West-Flanders region, all services impacted: Solved
Dear customers,
We have experienced an outage with the Internet and connected services in regions of East and West-Flanders.
Please find all details below:
| Start: | 2017-07-03 11:44 |
|---|---|
| End: | 2017-07-04 21:37 |
| Duration: | 1:09:53 |
| Impacted services: | Internet/Telephony |
| Affected Areas: | 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Update 03/07/2017 – 12:46 – There is confirmation that there is a fiber cut. Manual rerouting has been done. Everything should be back to normal, but higher latency due to rerouting could be possible.
Update 04/07/2017 – 10:50 – The fiber has been fixed around 05:50, however, the values are below the working thresholds of our equipment. A team has been sent to investigate and the engineers have started works on the fiber. Meanwhile, our rerouting of traffic remains until everything is solved.
Update 04/Jul/2017 21:37 – The connection is restored.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time