Belgium / Closed / Netherlands / SIP / Telephony / VoIP /
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: |
2018-03-26 23:00* |
| End: |
2018-03-27 00:20* |
| Duration: |
5 minutes |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Internet / Maintenance / Netherlands /
Dear customers,
Edpnet has planned a maintenance in order to prepare for future works and better allocate the available space on our network.
This maintenance will cause an interruption of about 15 minutes on your services.
Please find all details below:
| Start: |
2018-03-27 03:00* |
| End: |
2018-03-27 05:00* |
| Duration: |
5 minutes |
| Impacted services: |
All Fiber to the Home and DSL connections |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Internet / outage / Solved /
Dear customers,
We have experienced an outage with Internet services due to a short power outage in the Liège region.
Please find all details below:
| Start: |
2018-03-15 13:35* |
| End: |
2018-03-15 14:10* |
| Duration: |
35 minutes |
| Impacted services: |
Internet services |
| Affected Areas: |
Liège region : 41 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Internet / Maintenance / Netherlands /
Dear customers,
KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes.
This maintenance may affect your services.
Please find all details below:
| Start: |
2018-03-23 04:00* |
| End: |
2018-03-23 07:00* |
| Duration: |
30 minutes |
| Impacted services: |
internet, telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / Maintenance / outage /
Dear customers,
We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels.
Please find all details below:
| Start: |
2018-02-12 07:08* |
| End: |
2018-02-12 07:18* |
| Duration: |
10minutes |
| Impacted services: |
Internet |
| Affected Areas: |
region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-23 12:03* |
| End: |
2017-11-23 14:42* |
| Duration: |
2 hours and 39 minutes |
| Impacted services: |
Outgoing and incoming telephony |
| Affected Areas: |
All areas |
Update 23/11/2017 15:15 : The issue was resolved, both incoming and outgoing calls pass through normal again.
Update 23/11/2017 14:44 : Due to recovery works, capacity on incoming telephony is low. We are looking into it with the highest priority.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Inbound Telephony / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-21 09:36* |
| End: |
2017-11-21 14:23* |
| Duration: |
5 hours and 47 minutes |
| Impacted services: |
Incoming telephony |
| Affected Areas: |
All areas |
Update 21/11/2017 15:46 : The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.
Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.
Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.
Further details on the estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Closed / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-16 06:00* |
| End: |
2017-11-23 05:32* |
| Duration: |
6 days, 23 hours and 32 minutes |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
Update 29/11/2017 11:50 : A solution for this issue was implemented last week. Monitoring of our system shows that this solution works as it was designed.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance on one of our voice switches.
This maintenance should not affect any services.
Please find all details below:
| Start: |
2017-10-05 23:00* |
| End: |
2017-10-06 02:00* |
| Duration: |
Up to 3 hours |
| Impacted services: |
No impact expected |
| Affected Areas: |
All areas |
Update: 2017-10-06 11:00: Everything went fine, we keep monitoring our voice servers.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Antwerp / Closed / outage /
Dear customers,
Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-09-28 07:46* |
| End: |
2017-09-28 18:10* |
| Duration: |
10 hours and 24 minutes |
| Impacted services: |
All DSL services |
| Affected Areas: |
Rijnkaai, Eilandje, Straatsburgdok-zuidkaai |
EDIT 17:00: The latest ETR the splicers have provided us is today, 21:00. They will be working throughout the evening to restore connectivity to all impacted customers. The ETR remains subject to change.
EDIT 9:10: Proximus was able to bring all lines into service at 18:10 yesterday evening.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time