Belgium / Closed / Info / Maintenance / Scheduled /
Dear customers,
To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network.
This maintenance may affect your services.
Please find all details below:
| Start: |
2017-09-04 00:00* |
| End: |
2017-09-04 02:00* |
| Duration: |
15 minutes |
| Impacted services: |
xDSL connection |
| Affected Areas: |
Brussels region : 02STR |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly.
This maintenance may affect your services.
Please find all details below:
| Start: |
2017-08-22 05:00* |
| End: |
2017-08-22 11:00* |
| Duration: |
02:00 |
| Impacted services: |
xDSL connection |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / outage / Solved /
Dear customers,
We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-07-08 15:57* |
| End: |
2017-07-08 19:01 |
| Duration: |
3h 4min |
| Impacted services: |
Internet and telephony |
| Affected Areas: |
A71: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 08/07/2017 – 17:33 – problem found, broken card, the card should be replaced by 19:30
Update 08/07/2017 – 19:01 – card replaced
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Antwerp / Belgium / Brussels / Closed / East Flanders / Flemish Brabant / Info / Internet / Limburg / Maintenance / Scheduled / SIP / Telephony / VoIP / West Flanders /
Dear customers,
Edpnet has planned works in our domain to maintain the quality of the services we provide.
This maintenance may affect your connection. You will experience a short disconnect during the given time.
Please, find all details below:
| Start: |
2017-05-23 02:00 |
| End: |
2017-05-23 03:00 |
| Duration: |
15 minutes |
| Impacted services: |
Internet, Telephony |
| Affected Areas: |
Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders
02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved.
Please find all details below:
| Start: |
2017-01-26 17:10* |
| End: |
2017-01-26 17:45* |
| Duration: |
35 min |
| Impacted services: |
Slow internet access |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Fiber / Netherlands / outage /
Update: Outage cleared
Dear customers,
We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-01-26 10:38 |
| End: |
2017-01-26 10:56 |
| Duration: |
18 minutes |
| Impacted services: |
NL Fiber |
| Affected Areas: |
Amsterdam |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance /
Update 20/12/2016 – 06:18
Dear customers,
This maintenance was successfully completed.
Best regards
The edpnet team
Dear customers,
Edpnet has planned a maintenance in order to migrate the lines to a new port.
Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem.
Please find all details below:
| Start: |
2016-12-20 05:00* |
| End: |
2016-12-20 06:00* |
| Duration: |
5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Maintenance / Telephony /
Update 07/10/2016 – 02:48:
Dear customers,
Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch.
One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully.
Best regards
The edpnet team
Initial post:
Dear customers,
Edpnet has planned a maintenance in order to provide full redundancy on our telephony services in the future.
This maintenance may affect your services.
Please find all details below:
| Start: |
2016-10-07 01:00* |
| End: |
2016-10-07 03:00* |
| Duration: |
Approx. 60 – 90 minutes |
| Impacted services: |
All telephony services |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Netherlands / outage /
Dear customers,
We have experienced an outage with incoming voice traffic. The outage has been solved.
Please, find the details below.
| Start: |
2016-10-06 01:46* |
| End: |
2016-10-06 10:57* |
| Duration: |
9:11 |
| Impacted services: |
All voice traffic |
| Affected Areas: |
all areas |
Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we are working on this with the highest priority. No further unannounced voice issues should occur.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Mail / outage /
Dear customers,
We have experienced an outage with our webmail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-10-05 05:30* |
| End: |
2016-10-05 09:25* |
| Duration: |
Approx. 4 hours |
| Impacted services: |
Webmail |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time