Dear customers,
We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored.
Please find all details below:
| Start: | 2016-10-05 7:44* |
|---|---|
| End: | 2016-10-05 8:06* |
| Duration: | 22 min |
| Impacted services: | Voice services |
| Affected Areas: | All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks.
Please find all details below:
| Start: | 2016-10-02 23:30* |
|---|---|
| End: | 2016-10-03 09:30* |
| Duration: | 10 hours, intermittent disconnects |
| Impacted services: | All DSL services |
| Affected Areas: | 03WIB, 03TEM, 03KAP, 03CEN, 11NER, 11TRU, 11HSW, 16HSR, 89GEN, 03WIL, 13TES, 14BAL, 11HSZ, 03BOO, 03KON, 14HER, 14TUR, 16AAR |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future.
This maintenance is finished successfully.
Please find all details below:
| Start: | 2016-10-04 00:00 AM* |
|---|---|
| End: | 2016-10-04 02:00 AM* |
| Duration: | 2 hours |
| Impacted services: | Cloud telephony and colocation service |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our mail server. For now all mail systems are running again.
Please find all details below:
| Start: | 2016-09-27 15:00* |
|---|---|
| End: | 2016-09-27 15:42* |
| Duration: | 42 minutes |
| Impacted services: | |
| Affected Areas: | all |
Update 27/09/2016 – 16-00: Mail service is fully restored.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
The sheduled maintenance has been done.
Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance.
Impact: customers using backups will not be able to save / restore backups during this time.
This maintenance may affect your services.
Please find all details below:
| Start: | 2016-08-25 10:00* |
|---|---|
| End: | 2016-08-25 16:00* |
| Duration: | 3-4 hours |
| Impacted services: | Online backup |
| Affected Areas: | Online backup |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with internet services, due to paths cut between Brussels and Amsterdam. Traffic is rerouted but customers may notice a service degradation and high latency. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-08-11 11:46 AM |
|---|---|
| End: | n/a |
| Duration: | n/a |
| Impacted services: | all internet services: possible quality degradation, high latency |
| Affected Areas: | all zones |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 22:45 – Issue solved. Traffic is taking the normal path again.
Dear customers,
We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-08-08 02:30 PM |
|---|---|
| End: | 2016-08-08 04:00 PM |
| Duration: | 1 h 30 min |
| Impacted services: | telephony |
| Affected Areas: | all |
Update 15h40 : Currently almost all calls are working. Permanent fix expected within a few minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.
Please find all details below:
| Start: | 2016-06-07 2:09 AM* |
|---|---|
| End: | 2016-06-07 9:47 AM* |
| Duration: | 7,5 hours |
| Impacted services: | All data services |
| Affected Areas: | All DSL customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 24/05/2016 11:30 AM – The issue has been solved
Dear customers,
We are currently experiencing an outage with one of our telephony servers.
Customers may notice troubles with their telephony services (VoIP, SIP-trunking).
The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-05-24 11:10 AM* |
|---|---|
| End: | 2016-05-24 11:30 AM |
| Duration: | 20 minutes |
| Impacted services: | Telephony services (VoIP, SIP-trunking) |
| Affected Areas: | All customers in Belgium with telephony services at edpnet |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.
Dear customers,
We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-04-29 09:25 AM* |
|---|---|
| End: | 2016-04-29 12:40 PM* |
| Duration: | 3 hours 15 minutes |
| Impacted services: | All internet services |
| Affected Areas: | Namur area |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time